At Screaming Beans, we believe that quality goes beyond taste. True quality means that our growth does not come at the expense of people, but rather contributes to a fair supply chain. Everyone deserves good treatment, from the baristas in our stores in Amsterdam to the coffee farmers such as Hidardo Hernandez from Cafesmo Honduras, pictured above.

We acknowledge our responsibility to respect human rights, not only within our own team, but also in our collaboration with our suppliers and the international coffee supply chain. Therefore, we publicly commit to respecting fundamental human rights and dignity for everyone affected by our activities.

This commitment is in accordance with the following international standards:

• The UN Guiding Principles on Business and Human Rights (UNGPs)
• The International Bill of Human Rights (including the Universal Declaration of Human Rights)
• The ILO Declaration on Fundamental Principles and Rights at Work

Our commitment applies to:

• Our Team: We are building a safe and inclusive working environment where discrimination, in any form, has absolutely no place. Whether you are a barista, work in the kitchen, or work in the office: we ensure equal opportunities, transparent treatment, and a culture where everyone can be themselves.
• Our Supply Chain & Community: For us, equity does not stop at the doors of our Amsterdam coffee bars. We extend this to our supply chain. We are committed to fair, respectful, and inclusive relationships with coffee farmers and cooperatives in countries such as Ethiopia, Colombia, and Mexico.
• Our Customers: Our coffee bars and online channels are accessible to everyone. We treat every guest with the same respect and ensure that our communication and marketing are a diverse and inclusive reflection of society.

Responsibility: The management of Screaming Beans bears the formal ultimate responsibility for this commitment. They actively ensure that these principles are not just on paper, but are adhered to daily and integrated into our strategic and operational decisions.

At Screaming Beans, we believe that good coffee goes hand in hand with respect for people and the planet. That is why we take complaints and concerns about our impact seriously, from the coffee regions where our beans are sourced to our coffee bars in Amsterdam.

This channel is intended for serious reports regarding:

• Working conditions or safety
• Human rights or living wage in the coffee supply chain
• Environmental damage or waste
• Discrimination or intimidating behavior
• Ethical concerns regarding suppliers or partners

(Not intended for: questions about orders, product quality, or service, our regular customer service is available for that.)

Who can make a report? Anyone who is affected by our activities: employees, suppliers and coffee producers, customers, local residents, and other stakeholders.

How does it work?

• Report: Send an email to impact@screamingbeans.nl.
• Confidentiality: Reports are handled discreetly and carefully.
• Anonymity: You can report anonymously, although this may limit our ability to provide feedback to you.
• Confirmation: You will receive an acknowledgment of receipt within 5 working days.
• Investigation: We take your report seriously and will investigate it carefully.
• Resolution: We aim to provide a solution or action plan within 30 days.

Non-retaliation policy: No one who makes a report in good faith will experience any negative consequences.

At Screaming Beans, we aim to minimize our CO2 emissions from business travel and actively steer towards cleaner transport. Therefore, we apply the following travel rules for all business appointments:

• Digital first: Is physical presence truly necessary? If not, choose to meet digitally via Teams or Zoom.
• Bicycle: For appointments within 10 km (or within the same city), we default to the bicycle.
• Train (<700km): For destinations within 700 km (such as London, Paris or Berlin), or locations reachable within 6 hours by train, we take the train wherever possible.
• Car (EV): If using a car is unavoidable, we choose electric transport wherever possible (such as an EV or Uber Green).

At Screaming Beans, we do not engage in political lobbying activities and do not make donations to political parties or candidates.